APS customer servicing channels include:
A call centre for cardholders and retailers:
Services include total customer management, customer service, fulfilment services and technical support. Our call centre is operated by The Listening Company Ltd, and are accredited by the Financial Services Authority to sell specified personal finance products. Every single call is digitally recorded and stored.
Integrated Voice Response:
APS provides a scalable and brandable IVR service which uses interactive voice response technology to provide real time card activation, balance and transaction functionality.
Web servicing:
APS has created a consumer facing website complete with an online acquisition tool and application tracker for consumers to apply online and track the status of their card application. The site can be easily rebranded in line with co-brand partners' marketing requirements. A secure area allows cardholders to manage their account at a level comparable with a high street bank website. Current services include balance enquiries, transaction statements, adding additional cardholders, purchasing additional cards and changing cardholder details.
Fraud management:
APS is one of the few prepaid companies with a dedicated in-house fraud team. A combination of highly experienced fraud specialists, constant data monitoring and reporting and effective fraud prevention and recovery strategies will help protect your prepaid card investment.
Back Office support:
A skilled, FSA compliant back office team, fully qualified in both MasterCard® and Visa scheme rules, is on hand to deal with all escalated enquiries. This includes customer correspondence and dealing with cardholders purchase protection concerns for goods and services which are faulty or not received.
Partners
