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Products

At APS we offer clients a wide range of Cashplus branded prepaid card options and e-money solutions to complement their existing products or services

 

Servicing our products

We offer everything from a self-servicing website to a call centre. APS customer servicing channels include:

A call centre for cardholders and retailers:

Services include total customer management, customer service, fulfillment services and technical support. Our call centre is operated by Mellon, which provides specialised solutions designed to serve the increasing needs of financial institutions and organisations with a high level of consumer transaction business.

Integrated Voice Response:

APS provides a scalable and brandable IVR service which uses interactive voice response technology to provide real time card activation, balance and transaction functionality.

Web servicing:

APS has created a consumer facing website complete with an online acquisition tool and application tracker for consumers to apply online and track the status of their card application. The site can be easily rebranded in line with co-brand partners' marketing requirements.

A secure area, available 24/7, allows cardholders to manage their account at a level comparable with a high street bank website. Current services include balance enquiries, transaction statements, adding additional cardholders, purchasing additional cards, enroll in add-on services such as Creditbuilder™ and iAdvance, plus changing cardholder details.

Fraud management:

APS is one of the few prepaid companies with a dedicated in-house fraud team. A combination of highly experienced fraud specialists, constant data monitoring and reporting and effective fraud prevention and recovery strategies will help protect your prepaid card investment.

Back Office support:

A skilled back office team, fully qualified in MasterCard^® scheme rules, is on hand to deal with all escalated enquiries. This includes customer correspondence and dealing with cardholders’ purchase protection concerns for goods and services which are faulty or not received.

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